The Print Authority - Knowledgebase

Customer Service Q&A

Can The Print Authority help design my project?
How do I submit my artwork?
What file formats are accepted?
Is a pdf file acceptable for my copy or print job?
Why do I need to view a proof?

Can The Print Authority help design my project?

Yes! We have three skilled graphic artists with lots of creative talents. Call today and make an appointment to discuss your project with one of our designers.back to top

How do I submit my artwork?

Depending on the size of the file there are several options.Less than 10MB can be emailed too graphics@theprintauthority.com.

Use our web upload page for larger files. Or contact us if you prefer to use an ftp client such as Fetch or Cyberduck. back to top

What file formats are accepted?

We accept both Mac and PC files. Preferred programs are Adobe InDesign, Illustrator, Photoshop, Acrobat or Quark X-Press. Other programs such as Microsoft Word, Publisher, and PowerPoint files are accepted however may require additional graphics work for printing. Image files should be high resolution (300 dpi minimum) TIF, EPS, JPG, or PDF. All fonts and graphics used should be provided. Most programs have a function such as “Collect for Output” or “Package” to assist in compiling all necessary pieces for printing. Please download instruction here for help using these functions. back to top

Is a pdf file acceptable for my copy or print job?

Yes as long as it is a hi resolution print ready pdf. If you have Acrobat Distiller you can download our job options which include the proper settings for a print ready pdf file. back to top

Why do I need to view a proof?

Whether you provide files or we create artwork for you a proof is your opportunity to review every aspect of your project. Color, positioning, page order and spelling should be checked thoroughly. The proofing stage is the ideal time to catch errors and ensure your job will be perfect when delivered.

Depending on the method with which your job will be produced, you may receive one of several types of proofs. For simple jobs a pdf will be e-mailed to you or faxed at your request. More complex jobs including booklets will receive hard copy mockups delivered to you. If your project includes 4-color process printing your proof will be in the form of an Epson proof which represents color close to the final press run. back to top